SHIPPING
POLICY.
LAST UPDATED OCTOBER 2026 / BIG ZAYN / LAGOS
Processing Time
Every piece is made to measure after you order. How long it takes is stated on each product page under PRODUCTION, and counts from the day your payment is confirmed. You will be notified by email once your order has been dispatched.
Orders placed on weekends or public holidays are processed on the next working day.
Delivery Zones & Timelines
| Zone | Estimated Delivery | Notes |
|---|---|---|
| Lagos (Island & Mainland) | 1–3 business days | Same-day may be possible on some orders. Ask us in the support chat |
| Other Nigerian States | 3–7 business days | Via courier |
| International | 7–21 business days | We deliver worldwide. Your delivery fee is shown at checkout |
Delivery timelines are estimates and may be affected by logistics delays, public holidays, or adverse weather. BIG ZAYN is not liable for delays caused by third-party courier services once an order has been dispatched.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery location. Fees are subject to change and will always be displayed clearly before you complete your purchase.
We occasionally run free shipping promotions. Join our email list at the bottom of any page to hear about them first.
Order Tracking
Once your order is dispatched, we email you to let you know. You can check where your order is at any time on our track your order page, using your order number and email.
If your order hasn't arrived within the estimated time after it was shipped, contact us at hello@bigzayn.com or through the support chat.
Failed Deliveries
If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, the courier may attempt re-delivery or hold the parcel at a pickup point. BIG ZAYN is not responsible for packages that are undeliverable due to errors in the address provided at checkout.
Please double-check your delivery details before completing your order. Contact us as soon as possible if you notice an error. We can only update addresses before dispatch.
Lost or Damaged Parcels
If your order arrives damaged or appears to have been tampered with, please photograph the parcel and its contents immediately and contact us within 48 hours of delivery. We will work with you to resolve the issue.
For orders that are confirmed lost in transit, we will arrange a replacement or refund once an investigation with the courier is completed.